FAQ

If you can’t find an answer to your question, feel free to email us at Info@BrooklynPawHouse.com


D A Y C A R E  &  B O A R D I N G

How do I sign up for daycare/boarding?

Fill out our Daycare/Boarding application, come in for a complimentary evaluation session where we can assess your pup’s behavior and make sure that our facility is a good fit for them. Once approved, bring your pup for daycare anytime you’d like, and book boarding stays with us as needed. 


Do you have separate areas for different sizes/energy levels?

Yes, we have two enclosures, we separate dogs based on various factors of size, temperament, and energy levels. Depending on the specific dogs present on that day, we also have the cool option to take down the barrier between the enclosures and let all dogs play in one huge space. We want your pup to be comfortable during their stay with us we can evaluate them and discuss which area your pup would best fit into when we meet them.


Do you have a staff member present at all times?

Yes. Our daycare and boarding is actively attended by a staff member. A manager will be present as well, all managers are trained and certified in Pet CPR and Animal Care & Handling.


Can I see the dog’s play area?

Yes, of course! Our main floor layout is fairly “open” and you’re welcome to ask us to view the area where the dogs play. For the safety and security of everyone we do not allow customers inside the play enclosure, but you’re welcome to come back and take a look. Please speak with the staff member at the front desk if you’re interested.


Whats the best way to drop off my dog for daycare/boarding?

When you arrive to drop your dog off for daycare, please make sure your dog is leashed when in the common reception area of the store. A staff member will “check-in” your pup and bring them back to the play area. We know its super exciting (and really cute) to bring your pup to BK Paw House and see them off with their friends, but we highly suggest not getting them worked up before/during drop off (i.e. high-pitch talking, excited goodbyes, baby-talking) because it could make them anxious about you leaving. When dogs sense excited energy in their owner they may react poorly if they associate it with separation.


What should I bring for daycare?

Just your dog, their leash, & a quick-release collar (a collar with a plastic buckle) with ID and tags attached. If your dog requires lunch, you can bring that for them in an air tight container (or ziploc bags) PREPARED AND PORTIONED with their name written on it and we will feed them (in private, at lunch time, at no additional charge.)  
Please note that we may remove your dog’s collar while they are engaging in play with other dogs so that nobody gets stuck.


What should I bring for boarding?

Please bring everything listed above for the daycare, make sure you bring enough quantity of your dogs food and their food bowl, plus any medications. We offer “kennel-free” environment, however, if your dog is crate trained prefer that your dog keeps up with their training you may bring their crate. We will provide all other supplies (beds, toys, water bowls).


Does daycare/boarding include a walk?

Daycare rates do not automatically include a walk, but we do offer the option for a walk as an “add-on” service, the rate is +$12. This is because our indoor attendants must stay with the daycare/boarding dogs at all times so we have to pay one of our walkers to walk your dog as a separate service.

Boarding includes a morning and evening walk (plus a full day of daycare!), and the mid-day walk is optional as an add-on at the rate of +$12. 

G R O O M I N G   &   W A S H

How does the self service wash work?

When you bring your pup, please check your pup in with a staff member, you will then be directed to the available wash-station and instructed on how to use the tub. We provide everything needed (apron, shampoo, conditioner, brushes, towels, and dryer). Assistance is available if needed. No reservation required for self-wash. Please also see our self-wash rules.


How do I book a grooming appointment?

Please call to schedule your first appointment so we can go over your info and book you with our groomer. After your first appointment, you can use your online account with us to schedule your next appointment at your own convenience. 


What is included in my grooming appointment?

We have various options for you to choose from, a full groom includes a bath, brush, haircut, nails trim, ear cleanup, and sanitary shave. We have additional add-on services you can pick from. There is also the option to choose each service a la carte if you’d prefer.


Do you groom cats?

At this time we do not groom cats, however we do hope to add this service in the future!


Do you take walk-ins?

We only accept walk-ins for our self-service wash and a la carte “add-on” services. If you need us to bathe or groom your dog you must book an appointment.


Whats the best way to drop off my dog for grooming?

When you arrive to drop your dog off for grooming, please make sure your dog is leashed when in the common reception area of the store. A staff member will “check-in” your pup and bring them back to the grooming area. As with daycare/boarding drop off, we highly suggest not getting them worked up before/during drop off (i.e. high-pitch talking, excited goodbyes, baby-talking) because it could make them anxious about you leaving. When dogs sense excited energy in their owner they may react poorly if they associate it with separation.


What should I do while my dog gets groomed?

We highly encourage you to run errands if your dog is getting a full groom (we estimate a 1.5 hour wait time). Though you are welcome to wait in our reception area, we ask that you please make yourself “inconspicuous” to your dog– as it can be difficult to groom dogs when they can physically see their guardian (because getting to you is the only thing they have on their mind!)


My dog has sensitive skin/allergies/etc?

No problem! We offer a a few things that may work better for your dog. We have a fragrance-free option, a sensitive option, and an all natural option.

G E N E R A L

Does my dog need shots?

The NYC Department of Health requires us to obtain and maintain record of proof of Rabies, DHPP, and Bortadella vaccines. We are legally unable to provide daycare, grooming, and boarding service to your dog without having their up-to-date vaccine record on file. 
If your pet cannot be vaccinated for any medical reason please have the veterinarian write and sign a letter of exemption on their letterhead. You can email any of the these records to us, upload them to your account, or bring a physical copy with you.


What if my dog is not spayed/neutered?

We require that all dogs attending daycare or boarding to be physically spayed or neutered if they are above the age of 6 months. Your dog may be lovely even if unaltered but their hormones give off a scent that may cause other dogs to react poorly to them, and in turn they may react back.


Can you custom order for me?

If there is an item that you would like to see in our store, please let us know and we will see if it is possible to place a custom order for you.


Do you offer delivery?

At this time we are offering limited local NEXT-DAY delivery on a case-by-case basis depending on your exact location, product availability, and our own schedule. Delivery fee is $5, or FREE with purchases over $60.
**Somebody must be home to accept the delivery.**

Disclaimer: Please do not be upset with us if we cannot accommodate your requested delivery, as we are very new business and are working hard to make our business a well-oiled machine, we do plan to expand our delivery accommodations in the future, we appreciate your understanding and patience!